Guest Experience Specialist - Elevate Stays (London)

Autograph Collection; Greater London; On-site; GBP 16,000 - 23,000; Full time

Job summary

The Autograph Collection is seeking a Guest Experience Expert in London to deliver memorable guest experiences across check-in, concierge services, and guest relations. You will guide guests through their stay, handle requests, and maintain professional appearance and service standards.

Role emphasizes teamwork, hospitality excellence, and adherence to brand policies, ensuring safety and confidentiality while contributing to a memorable stay for each guest.

Qualifications

• Previous experience in customer-facing hospitality role is essential.
• Must have legal right to work in the UK; no visa sponsorship.

Responsibilities

• Actively listen and respond to guest questions and requests.
• Address guests' service needs professionally and promptly.
• Assist colleagues to ensure proper coverage and prompt service.
• Greet guests warmly and use their name where possible.
• Process check-ins and check-outs in computer systems.

Skills

Active listening

Guest interaction

Professional communication

Team support

Tools

Fidelio

PMS

FOSSE

OPERA

Job description

The Autograph Collection is seeking a Guest Experience Expert in London to deliver memorable guest experiences across check-in, concierge services, and guest relations. You will guide guests through their stay, handle requests, and maintain professional appearance and service standards.

Role emphasizes teamwork, hospitality excellence, and adherence to brand policies, ensuring safety and confidentiality while contributing to a memorable stay for each guest.