Guest Experience Host - Front Desk

DoubleTree by Hilton Woking; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health Benefit schemes

Employee Assistance Programme

Learning and development

Recognition schemes

Job summary

Crimson Hotels is seeking a friendly, organized Receptionist to join the team supporting the Double Tree by Hilton London West End. You will warmly welcome guests, handle check-ins, take payments, and assist with reservations, delivering outstanding service.

Ideal candidates have hospitality or customer-facing experience, excellent written and verbal communication, and comfort using technology in a fast-paced environment. UK work eligibility applies.

Qualifications

• Friendly and organized receptionist
• Excellent communication skills (written and verbal)
• Experience in hospitality or customer-facing roles
• Comfortable using technology/Reservation or front desk software

Responsibilities

• Greet and check in guests warmly and accurately input details into the system
• Assist guests during their stay, answer calls, take payments, modify reservations
• Resolve guest complaints promptly to ensure a smooth experience

Job description

Crimson Hotels is seeking a friendly, organized Receptionist to join the team supporting the Double Tree by Hilton London West End. You will warmly welcome guests, handle check-ins, take payments, and assist with reservations, delivering outstanding service.

Ideal candidates have hospitality or customer-facing experience, excellent written and verbal communication, and comfort using technology in a fast-paced environment. UK work eligibility applies.