Receptionist, Hotel Front Desk & Guest Experience

Crimson Hotels Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

EAP and wellbeing initiatives

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels Group, supporting the DoubleTree by Hilton London West End, seeks a friendly Receptionist to warmly welcome guests and manage check-ins.

You will handle reservations, phone inquiries, payments, and alterations, while maintaining smooth operations and delivering outstanding guest service. The role requires excellent communication, a cheerful attitude, and prior hospitality experience in a fast-paced environment.

Qualifications

• Friendly and organized receptionist with a passion for guest service.
• Excellent written and verbal communication skills.
• Experience in hospitality or a similar customer-facing role preferred.

Responsibilities

• Welcome and check in guests warmly and accurately into the system.
• Assist guests with needs, bookings, and changes to reservations.
• Answer phone calls, take payments, and handle requests as they arise.
• Resolve guest complaints professionally to ensure a smooth stay.

Skills

Customer service

Communication

Hospitality experience

Tools

POS systems

Job description

Crimson Hotels Group, supporting the DoubleTree by Hilton London West End, seeks a friendly Receptionist to warmly welcome guests and manage check-ins.

You will handle reservations, phone inquiries, payments, and alterations, while maintaining smooth operations and delivering outstanding guest service. The role requires excellent communication, a cheerful attitude, and prior hospitality experience in a fast-paced environment.