Guest Experience Concierge

Genting Casinos UK Limited; Birmingham; Presencial; GBP 19.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible benefits

Life Cover

Discounts Resorts World Birmingham

Discounts Genting UK

Gym membership discount

Pension

Uniform provided

Employee Assistance

Free parking

Staff discounts

Resumo da vaga

Genting Casinos UK Limited, Resorts World Birmingham, is seeking a customer-focused front of house host to greet guests, attend to their needs and deliver superb service in a fast-paced environment.

You will build rapport, resolve guest issues quickly, assist with guest requests, manage accurate guest billing, and help keep the reception area tidy. The role offers flexible benefits, life cover, discounts within Resorts World and Genting UK, and a supportive, inclusive workplace.

Responsabilidades

• Front of house duties including meeting, greeting and attending to guests' needs.
• Build rapport with guests and resolve complaints/issues quickly to maintain high service quality.
• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Be responsible for accurate and efficient guest billing processes.
• Assist in keeping the hotel reception area clean and tidy at all times.

Descrição da vaga

Genting Casinos UK Limited, Resorts World Birmingham, is seeking a customer-focused front of house host to greet guests, attend to their needs and deliver superb service in a fast-paced environment.

You will build rapport, resolve guest issues quickly, assist with guest requests, manage accurate guest billing, and help keep the reception area tidy. The role offers flexible benefits, life cover, discounts within Resorts World and Genting UK, and a supportive, inclusive workplace.