Casino Welcome Host: Guest Experience Champion

Peoplebank; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for popular retailers,

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly and wellbeing policies

Health Cash Plan (level 1 is company)

Critical illness cover

Travel insurance

Health Screening

Job summary

Genting Casinos in the UK seeks a friendly Welcome Host to be the face of our Sheffield venue, greeting guests and guiding their visit with a warm, professional demeanor in a fast-paced environment.

You will stay active in the lobby, manage guest flow during busy periods, and confidently conduct ID and Challenge25 checks while promoting on-site facilities and events to enhance the guest experience. The role offers development opportunities and a comprehensive benefits package.

Qualifications

• Previous experience in hospitality or customer service preferred.
• A positive, approachable personality with a passion for great service.
• Ability to handle difficult situations calmly and professionally.

Responsibilities

• Welcoming all guests with a warm, customer-focused approach.
• Staying active and visible in the lobby to support guest interactions.
• Managing guest flow during busy periods with calm and efficiency.
• Confidently handling ID and Challenge25 checks with patience and professionalism.
• Promoting venue facilities, offers and events to enhance the guest experience.
• Supporting cloakroom duties and guiding guests around the venue.
• Keeping the lobby clean, tidy and up to date with notices and promotions.
• Liaising with other departments to ensure a seamless experience.
• Monitoring visitor numbers and ensuring compliance with company policies.

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

Genting Casinos in the UK seeks a friendly Welcome Host to be the face of our Sheffield venue, greeting guests and guiding their visit with a warm, professional demeanor in a fast-paced environment.

You will stay active in the lobby, manage guest flow during busy periods, and confidently conduct ID and Challenge25 checks while promoting on-site facilities and events to enhance the guest experience. The role offers development opportunities and a comprehensive benefits package.