Guest Experience Host | Welcome & Concierge

Genting Casinos UK Ltd.; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers, etc.

Pension scheme

Life assurance

Employee assistance programme

20% gym discount

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Dental insurance

Travel insurance

Health Screening

Career development opportunities

Genting Academy online learning

Long service awards

Staff social fund

Annual company Christmas present

Job summary

Genting Casinos UK Ltd. in Wolverhampton is seeking a Welcome Host to greet guests warmly, guide their visit and ensure a smooth arrival. You will be visible in the lobby, support guest flow during busy periods and assist with ID checks and promotions.

The role emphasizes a friendly, professional persona, customer service excellence and collaboration with other teams to deliver a seamless guest experience.

Qualifications

• Experience in hospitality or customer service preferred.
• Confident with guest interactions and promoting venues.
• Comfortable using systems and completing checklists.

Responsibilities

• Greet guests warmly and guide them to their destination.
• Maintain visibility in the lobby to assist guests.
• Manage guest flow during busy periods with calm efficiency.
• Handling ID and Challenge25 checks with professionalism.
• Promote venue facilities, offers and events.
• Support cloakroom duties and guide guests around the venue.
• Keep the lobby tidy and updated with notices.
• Coordinate with other departments to ensure a seamless experience.
• Monitor visitor numbers and adhere to company policies.
• Operate systems and complete checklists accurately.
• Maintain a positive, approachable service mindset.

Skills

Guest welcome

Customer service

Communication skills

Professional presentation

Job description

Genting Casinos UK Ltd. in Wolverhampton is seeking a Welcome Host to greet guests warmly, guide their visit and ensure a smooth arrival. You will be visible in the lobby, support guest flow during busy periods and assist with ID checks and promotions.

The role emphasizes a friendly, professional persona, customer service excellence and collaboration with other teams to deliver a seamless guest experience.