Guest Experience Host – Casino Front Desk (24/7)

Rank Group; Bournemouth; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Rank Group is seeking a friendly Receptionist to set the tone for guests from the moment they arrive. Your welcoming smile, warm greeting, and attentive service create the first impression of our brand and hospitality.

In a fast-paced 24/7 casino environment you’ll handle guest inquiries, assist with check-ins, and help ensure every visit feels valued. Flexibility for night shifts and weekends is essential; you must be 18+ and have the legal right to work in the UK.

Qualifications

• Positive, can-do attitude and passion for entertaining customers.
• Experience in hospitality or customer-facing roles.
• Willingness to work night shifts and weekends in a 24/7 environment.

Responsibilities

• Create a welcoming, memorable first impression for guests.
• Greet guests warmly, assist with inquiries, and support a smooth arrival experience.
• Contribute to an engaging atmosphere and high level of customer service throughout shifts.

Skills

Hospitality

Customer service

Flexibility

Job description

Rank Group is seeking a friendly Receptionist to set the tone for guests from the moment they arrive. Your welcoming smile, warm greeting, and attentive service create the first impression of our brand and hospitality.

In a fast-paced 24/7 casino environment you’ll handle guest inquiries, assist with check-ins, and help ensure every visit feels valued. Flexibility for night shifts and weekends is essential; you must be 18+ and have the legal right to work in the UK.