Slots Host - Flexible Shifts & Guest Experience Champion

Genting Casinos UK Limited; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Flexible benefits package

Life Cover

Staff discounts

Job summary

Genting Casinos UK Limited is seeking a Slots Host at Resorts World Birmingham. The role offers full and part-time options with a flexible schedule on a lively casino floor focused on electronic gaming machines.

You will welcome players, build relationships, maintain machine standards, and work with management to maximise promotions and customer experience. Training and ongoing knowledge of games are required.

Qualifications

• Welcoming guests and players to the Electronic Gaming area.
• Ability to approach and talk to players to build relationships.
• Maintain high standards for machines and gaming area.
• Provide effective assistance and resolve queries promptly.
• Coordinate with management on promotions and operations.
• Attend training and stay updated on new games and features.

Responsibilities

• Confidently welcome new and regular customers to the Electronic Gaming area.
• Build ongoing relationships by knowing how to approach and talk to your players.
• Diligence and drive to ensure impeccable machine standards.
• Offer full effective assistance when required.
• Liaise with management and marketing to maximise operational efficiency through promotions.
• To be fully conversant with policies and procedures and attend relevant training sessions and meetings.
• Maintain up to date knowledge of all new games and bonus features.

Skills

Customer service

Relationship building

Product knowledge

Promotions awareness

Attention to detail

Tools

None

Job description

Genting Casinos UK Limited is seeking a Slots Host at Resorts World Birmingham. The role offers full and part-time options with a flexible schedule on a lively casino floor focused on electronic gaming machines.

You will welcome players, build relationships, maintain machine standards, and work with management to maximise promotions and customer experience. Training and ongoing knowledge of games are required.