Guest Experience Concierge — Reception & Reservations

Sun Communities & Sun Outdoors; Wigton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life insurance

Eye test voucher

Employee assistance

Gym discounts

Referral schemes

Mortgage advice

Pension scheme

Job summary

Park Holidays UK is seeking a Receptionist with excellent communication skills to be the first point of contact for guests, delivering outstanding service in a fast-paced environment.

You will handle reservations, provide information on park activities, operate the telephone system, and support front-of-house operations across the park. DBS check is required; previous reception experience is desirable.

Qualifications

• Strong communication and interpersonal skills.
• A passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reception/front-of-house experience is desirable but not essential.
• DBS check required.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide information service on park activities, facilities and local services.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay information about park facilities.
• Operate the Park telephone system efficiently.
• Complete Welcome Packs with programs and membership cards.
• Issue and control all keys to guest accommodation.
• Operate the park mobile radio system.
• Take payment for holidays or caravan owners’ accounts and issue receipts.
• Keep the office and reception clean at all times.
• Open and process post as required.
• Make outgoing sales calls to upsell extended stays and upgrades.
• Contact hire fleet guests to chase booking payments as per company agreement.

Skills

Strong communication

Customer service

Organisational skills

Teamwork

Independence

Reception experience

Job description

Park Holidays UK is seeking a Receptionist with excellent communication skills to be the first point of contact for guests, delivering outstanding service in a fast-paced environment.

You will handle reservations, provide information on park activities, operate the telephone system, and support front-of-house operations across the park. DBS check is required; previous reception experience is desirable.