Guest Experience Concierge

Work With Us; King's Lynn and West Norfolk; Remote; GBP 19,000 - 23,000; Full time

Job summary

Ffolkes is seeking a welcoming receptionist to greet guests and ensure they leave wanting to return. You are the first point of contact, delivering warm, informative service. You’ll work as part of a close-knit team in a bold, fun space, learning products, backing your teammates, and speaking up when something isn’t right.

No two days are the same; you’ll stay organised, use technology, and personalise each guest’s stay. Join a team that values energy, pride, and memorable guest experiences.

Qualifications

• Customer service excellence required.
• Must be the first contact for guests.
• Organised with good memory and note-taking.
• Able to learn new systems quickly.

Skills

Exceptional customer service

First point of contact

Organised and knowledgeable

Tech-savvy

Job description

Ffolkes is seeking a welcoming receptionist to greet guests and ensure they leave wanting to return. You are the first point of contact, delivering warm, informative service. You’ll work as part of a close-knit team in a bold, fun space, learning products, backing your teammates, and speaking up when something isn’t right.

No two days are the same; you’ll stay organised, use technology, and personalise each guest’s stay. Join a team that values energy, pride, and memorable guest experiences.