Guest Experience Champion — Front Desk & Reservations

Hilton London Heathrow Airport Terminal 5; Slough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry leading training

Hotel discounts portfolio wide

Wagestream

Employee assistance programme

Job summary

Hilton London Heathrow Airport Terminal 5 is seeking a Guest Service Assistant to deliver outstanding guest experiences at the front desk. You will greet guests, assist with check-in and check-out, answer inquiries, and manage reservations with care and professionalism.

The role requires strong communication, organisational skills, attention to detail, and basic computer literacy. You will collaborate with colleagues to ensure a smooth operation and a welcoming stay for all guests.

Qualifications

• Excellent verbal and written communication with guests and colleagues.
• Strong organisational skills for check-ins, reservations, and workflow.
• Attention to detail to keep bookings accurate and guests satisfied.
• Basic computer skills; familiarity with hotel software is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out, ensuring a smooth experience.
• Handle guest inquiries and resolve complaints with a calm, professional approach.
• Process reservations and provide information on local attractions and services.
• Maintain an organized desk and workspace to support efficient front desk operations.
• Support colleagues across departments to deliver a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Hilton London Heathrow Airport Terminal 5 is seeking a Guest Service Assistant to deliver outstanding guest experiences at the front desk. You will greet guests, assist with check-in and check-out, answer inquiries, and manage reservations with care and professionalism.

The role requires strong communication, organisational skills, attention to detail, and basic computer literacy. You will collaborate with colleagues to ensure a smooth operation and a welcoming stay for all guests.