Guest-Focused Facilities Technician

Hilton London Heathrow Airport Terminal 5; Slough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Staff parking

Gym access

Staff training

Career breaks

Job summary

Hilton London Heathrow Airport Terminal 5 is seeking a Hotel Maintenance Assistant to ensure facilities, equipment and grounds are well-maintained for a first-class guest experience. You’ll respond to requests, perform routine tasks, and coordinate with vendors to keep the hotel running smoothly.

The role emphasises strong customer service, attention to detail, and effective time management, with a focus on safety and brand standards across all duties.

Qualifications

• Basic understanding of maintenance and repair techniques for hotel equipment.
• Strong communication and customer service abilities.
• Eye for detail to identify issues early.
• Good time management to prioritise tasks.
• Basic computer systems and maintenance software knowledge would help.

Responsibilities

• Respond to maintenance requests from guests and staff.
• Perform routine maintenance tasks to keep facilities and equipment in good order.
• Troubleshoot and repair equipment as needed.
• Coordinate with vendors and contractors for specialised work.
• Ensure facilities are clean, safe and well-maintained for guests and employees.

Skills

Maintenance basics

Customer service

Attention to detail

Time management

Tech skills

Job description

Hilton London Heathrow Airport Terminal 5 is seeking a Hotel Maintenance Assistant to ensure facilities, equipment and grounds are well-maintained for a first-class guest experience. You’ll respond to requests, perform routine tasks, and coordinate with vendors to keep the hotel running smoothly.

The role emphasises strong customer service, attention to detail, and effective time management, with a focus on safety and brand standards across all duties.