Guest Experience Champion | Front Desk & Reservations

Alderley Edge Hotel; Alderley Edge; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Annual profit share

30% food & drink discount

50% off food on shift

Discounted hotel stays

Employee wellbeing programme

Career progression opportunities

JW BenefitHub discounts

Job summary

JW Lees is seeking a Hotel Receptionist to join the team in Alderley Edge. The role includes meeting guests, managing bookings, checking guests in and out, and maintaining accurate occupancy records. Shifts include early, late, and weekend work on a 35-hour contract.

Perks include profit share, substantial food and drink discounts, discounted stays, wellbeing support, and opportunities for career progression.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage reservations and guest queries.
• Proactive and friendly approach with a professional appearance.

Responsibilities

• Meet and greet guests and visitors to the hotel.
• Handle face-to-face, online and telephone bookings.
• Check reservations and room allocations.
• Assist with guest check-in/check-out and restaurant bookings.
• Maintain occupancy levels on the computer system and adjust room rates as needed.
• Process payments and ensure accuracy of cash handling.

Skills

Customer service

Communication

Multi-tasking

Job description

JW Lees is seeking a Hotel Receptionist to join the team in Alderley Edge. The role includes meeting guests, managing bookings, checking guests in and out, and maintaining accurate occupancy records. Shifts include early, late, and weekend work on a 35-hour contract.

Perks include profit share, substantial food and drink discounts, discounted stays, wellbeing support, and opportunities for career progression.