Hotel Receptionist: Profit Share, Discounts & Growth

J.W. Lees & Co.; Alderley Edge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Profit share

Staff discount 30%

Food discount 50%

Hotel stays discount

Wellbeing support

Career progression

JW BenefitHub discounts

Job summary

JW Lees is hiring a Hotel Receptionist to join our fabulous team. The role offers early and late shifts (7am–2:45pm and 2:45pm–10pm) with weekend work on a 35-hour contract, along with tips and profit share.

You will meet and greet guests, manage bookings, check reservations and room allocations, handle queries, check guests in and out, and support restaurant reservations. Great perks await.

Qualifications

• Excellent customer service skills and a welcoming manner.
• Experience handling bookings (in person, online, and via telephone).
• Ability to check reservations and room allocations accurately.
• Comfortable handling cash and card payments.

Responsibilities

• Meet and greet guests and visitors to the Hotel
• Manage face to face, on line and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

Skills

Customer service

Booking management

Cash handling

Communication

Tools

Hotel management software

Job description

JW Lees is hiring a Hotel Receptionist to join our fabulous team. The role offers early and late shifts (7am–2:45pm and 2:45pm–10pm) with weekend work on a 35-hour contract, along with tips and profit share.

You will meet and greet guests, manage bookings, check reservations and room allocations, handle queries, check guests in and out, and support restaurant reservations. Great perks await.