Guest Experience & Booking Specialist

Partingtons; Staining; Remote; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Birthday Treat – Additional day annual

Wellness programmes

Team Member awards

Loyalty leave

Free parking

Refer a friend programme

Employee discount

Job summary

Partingtons in the United Kingdom is seeking a Customer Service Executive to join our Head Office team. The role involves handling inbound/outbound calls, webchats and emails, processing bookings and payments, and resolving customer queries with a professional approach.

The successful candidate will contribute to delivering a high-quality guest experience as part of our mission to make every day feel like a holiday, with full-time, permanent employment and relocation of the Head Office to

Qualifications

• Proven experience within customer services, preferably within a call centre environment.

Responsibilities

• Assist inbound and outbound calls, webchats and emails from customers; handle queries, orders and complaints.
• Contact potential customers to gather information or sell a product.
• Process payments, manage cancellations and bookings.
• Collect customer feedback to improve satisfaction.
• Support other areas of the business as required.

Skills

Customer service

Communication

Teamwork

Under pressure

Job description

Partingtons in the United Kingdom is seeking a Customer Service Executive to join our Head Office team. The role involves handling inbound/outbound calls, webchats and emails, processing bookings and payments, and resolving customer queries with a professional approach.

The successful candidate will contribute to delivering a high-quality guest experience as part of our mission to make every day feel like a holiday, with full-time, permanent employment and relocation of the Head Office to