Reservations & Revenue Specialist — Upsell & Guest Experience

Delta Hotels by Marriott St Pierre Country Club; Chepstow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

St Pierre in the United Kingdom is seeking a dedicated reservations specialist to join our hospitality team. You will manage inquiries, allocate inventory and work with the rooms division to maximise revenue while delivering exceptional guest service.

The role involves handling third-party bookings, creating rate programmes, upselling experiences, and ensuring data protection compliant operations. Join a passionate team committed to care, belonging and career development.

Qualifications

• Reservations/front-office experience in hospitality.
• Strong written and spoken communication skills.
• Excellent accuracy and organisational abilities.
• Familiarity with PMS and online distribution is desirable.
• Able to work flexibly across peak periods.

Responsibilities

• Handle telephone, email, web and third-party accommodation enquiries within agreed response and service standards.
• Manage third-party wholesaler allocations weekly to maximise revenue.
• Adjust hotel inventory with revenue and rooms division managers.
• Enter rooming lists and corporate transient reservations.
• Create hotel rate programmes via appropriate platforms.
• Explain room types, packages and the St Pierre experience to guests.
• Apply approved rates, restrictions, packages, terms and inventory controls.
• Upsell upgraded rooms, dining, golf, leisure and celebrations.
• Maintain reservations, profiles, notes and payment details in PMS.
• Support group rooming lists, allocations, cut-off dates and billing instructions.
• Follow up on incomplete, provisional and declined enquiries.
• Communicate VIPs and special requests to departments.
• Support rate-loading checks and pace reporting.
• Protect guest data and comply with GDPR and payment security.

Skills

Reservations experience

Front-office experience

Sales or upselling

Customer service

Communications skills

PMS experience

Online distribution

Tools

PMS systems

Online distribution platforms

Job description

St Pierre in the United Kingdom is seeking a dedicated reservations specialist to join our hospitality team. You will manage inquiries, allocate inventory and work with the rooms division to maximise revenue while delivering exceptional guest service.

The role involves handling third-party bookings, creating rate programmes, upselling experiences, and ensuring data protection compliant operations. Join a passionate team committed to care, belonging and career development.