Guest & Owner Experience Lead (Part-Time, On-Site)

Host and Stay; Allerthorpe; Sur place; GBP 23 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Disability Confident employer scheme

Résumé du poste

Prestige Lodges in Allerthorpe, United Kingdom, is seeking a part-time Customer Experience Executive to ensure outstanding guest experiences and smooth lodge operations. You\u2019ll handle on-site check-ins/outs, guide guests, and support owners with regular updates; this hands-on role keeps day-to-day tasks running smoothly.

The role requires a passion for customer service, problem-solving, and ability to manage enquiries by phone, email, and social channels.

Qualifications

• Strong passion for customer service and guest satisfaction.
• Excellent problem-solving and proactive communication skills.
• Experience handling guest check-ins/outs and owner relations on-site.

Responsabilités

• Welcome guests on-site and manage check-ins/outs.
• Build relationships with guests to enhance their stay.
• Handle enquiries and complaints promptly by phone, email, or social media.
• Assist guests with bookings and holiday queries.
• Respond to guest reviews and implement improvements.
• Maintain accurate records of guest interactions and feedback.
• Conduct owner on-site meetings and provide regular updates.

Connaissances

Guest relations

Customer service

Problem solving

On-site operation

Description du poste

Prestige Lodges in Allerthorpe, United Kingdom, is seeking a part-time Customer Experience Executive to ensure outstanding guest experiences and smooth lodge operations. You\u2019ll handle on-site check-ins/outs, guide guests, and support owners with regular updates; this hands-on role keeps day-to-day tasks running smoothly.

The role requires a passion for customer service, problem-solving, and ability to manage enquiries by phone, email, and social channels.