Reservations & Guest Experience Specialist - Upsell Focus

Wyboston Lakes Resort - Reservations; Wyboston; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Christmas Day and Boxing Day Off

3 Team Member Parties a year

Apprenticeships - learn and earn

Team Member Discount on golf, food,饮?

Job summary

Wyboston Lakes Resort - Reservations is seeking a Reservationist to join our team in the UK. You will work closely with colleagues to oversee the reservations and booking process, ensuring guests have a positive and memorable experience from enquiry to confirmation.

The role emphasizes excellent customer service, upselling, and efficient task completion, with opportunities to contribute ideas and support the team.

Qualifications

• Excellent customer service and people skills.
• The ability to upsell and motivate team members into doing this.
• Excellent communication to all customers, including team members.
• The ability to think on your feet, respond quickly and problem solve effectively.
• Have the confidence in thinking of cost effective new ideas by networking.
• The ability to complete tasks efficiently and in timely manner.

Responsibilities

• Oversee and be responsible for the smooth running of the reservations and booking process.
• Ensure guests have a positive and memorable experience during the booking process.

Skills

Customer service

Upselling

Communication

Problem solving

Team motivation

Networking

Time management

Job description

Wyboston Lakes Resort - Reservations is seeking a Reservationist to join our team in the UK. You will work closely with colleagues to oversee the reservations and booking process, ensuring guests have a positive and memorable experience from enquiry to confirmation.

The role emphasizes excellent customer service, upselling, and efficient task completion, with opportunities to contribute ideas and support the team.