Head Office

Partingtons; Staining; Remote; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Birthday Treat – Additional day annual

Wellness programmes

Team Member awards

Loyalty leave

Free parking

Refer a friend programme

Employee discount

Job summary

Partingtons in the United Kingdom is seeking a Customer Service Executive to join our Head Office team. The role involves handling inbound/outbound calls, webchats and emails, processing bookings and payments, and resolving customer queries with a professional approach.

The successful candidate will contribute to delivering a high-quality guest experience as part of our mission to make every day feel like a holiday, with full-time, permanent employment and relocation of the Head Office to

Qualifications

• Proven experience within customer services, preferably within a call centre environment.

Responsibilities

• Assist inbound and outbound calls, webchats and emails from customers; handle queries, orders and complaints.
• Contact potential customers to gather information or sell a product.
• Process payments, manage cancellations and bookings.
• Collect customer feedback to improve satisfaction.
• Support other areas of the business as required.

Skills

Customer service

Communication

Teamwork

Under pressure

Job description

Head Office
Full-time
£13.92 per hour
Permanent

We are recruiting for a highly motivated and reliable person to work in a telephone customer service centre with experience and understanding of excellent customer service. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is‘to make every day feel like a holiday’.

Role: Customer Service Executive

Location: Head Office (relocating from Thornton to Staining in 2026)

Hours: TBC

Salary: £13.92 per hour

Role overview

• Assist all correspondence including inbound and outbound calls, webchats and emails from customers and clients, e.g. queries, requests, orders and complaints.
• Contact potential customers and clients with the aim of gathering information or selling a product.
• Liaise directly with customers to take payments, deal with cancellations plus creating and amending bookings.
• Collate feedback from customers to continuously improve customer satisfaction.
• To work in other areas of the business as and when required including areas such as Park Receptions and Housekeeping.

Benefits include:

• Birthday Treat – Additional day annual leave
• Wellness programmes
• Team Member awards
• Loyalty leave
• 1 in 6 weekends off (if applicable) / where possible
• Ongoing training and development
• Refer a friend and Great Ideas schemes
• Team events
• Use of leisure facilities across the Parks
• Discounted food
• Employee discount off holidays with the Partington Group
• Employee discount at Walterz Entertainment Hub
• Employee discount – Local Attractions Discount Scheme
• Uniform provided

Requirements:

• Proven experience within customer services, preferably within a call centre environment. Additional training will be provided.
• Able to produce right to work documentation (e.g. passport or birth certificate & NI document).
• Able to produce valid driving licence.
• Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
• Rapport building and controlled objection handling skills are essential.

Job Types: Full-time, Permanent

• Company events
• Company pension
• Free parking
• Referral programme