Head Receptionist

Rank Group; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Job summary

Rank Group is seeking a dynamic Head Receptionist to lead our front-of-house team in a fast-paced casino environment. You will set service standards, welcome guests, and drive initiatives to enhance the guest experience across all touchpoints.

As the first point of contact, you will manage a high-performingteam, handle signups, oversee safety and regulatory checks, and ensure 24/7 shifts are covered with flexibility for nights and weekends. Applicants must be 18+ with UK work rights.

Qualifications

• Experience leading a front-of-house or reception team in hospitality or leisure.
• Proven track record of delivering exceptional customer service.
• Ability to drive initiatives and maintain high service standards.

Responsibilities

• Develop and maintain an exceptional standard of customer service.
• Lead a high performing team through clear leadership and accountability.
• Drive company-wide/venue customer service initiatives and promotions.
• Record and update all customer details.
• Handle customer concerns quickly and effectively wherever possible.
• Assist the team in identifying members and guests, ensuring seamless signups.
• Support with Safer Gambling and EDD checks.

Skills

Front-of-house leadership

Customer service excellence

Team development

Shift supervision

Job description

We’re looking for a dynamic Head Receptionist to lead our fantastic front-of-house team. If you love creating unforgettable first impressions and thrive in a fast-paced environment, this is your chance to shine!

As the first point of contact for customers, visitors, and contractors, you’ll make every interaction seamless and welcoming. Your mission? Deliver exceptional service at every touchpoint and set the standard for hospitality.

You’ll also be responsible for:

• Developing andmaintaining an exceptional standard of customer service.
• Lead a high performing teamthrough clear leadership and accountability
• Drivingcompany-wide/venue customer service initiatives and promotions.
• Recording and updatingall customer details.
• Handling customer concerns quickly and effectively wherever possible.
• Assisting the teamin the identification of members (existing and new) and their guests where required, ensuring new signups are a seamless experience.
• Supporting with Safer Gambling and EDD checks.

Skills and Experience Needed:

You’ll have proven experience leading a front-of-house or reception team in a fast-paced hospitality or leisure environment, with a strong track record of delivering exceptional customer service.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.