Head Receptionist

Grosvenor Casinos; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Grosvenor Casinos seeks a dynamic Head Receptionist to lead our front-of-house team and set the standard for hospitality in a fast-paced casino environment. You will be the first point of contact for customers, visitors and contractors, shaping every interaction with warmth and efficiency.

Responsibilities include maintaining top-tier customer service, guiding a high-performing team, driving service initiatives, and ensuring accurate customer records.

Qualifications

• Proven experience leading a front-of-house or reception team in a fast-paced hospitality or leisure environment.
• Strong track record of delivering exceptional customer service.

Responsibilities

• Develop and maintain an exceptional standard of customer service.
• Lead a high performing team through clear leadership and accountability.
• Drive company-wide/venue customer service initiatives and promotions.
• Record and update all customer details.
• Handle customer concerns quickly and effectively wherever possible.
• Assist the team in identifying members and their guests; ensure seamless signups.
• Support with Safer Gambling and EDD checks.

Skills

Front-of-house leadership

Job description

We're looking for a dynamic Head Receptionist to lead our fantastic front-of-house team. If you love creating unforgettable first impressions and thrive in a fast-paced environment, this is your chance to shine!

As the first point of contact for customers, visitors, and contractors, you'll make every interaction seamless and welcoming. Your mission? Deliver exceptional service at every touchpoint and set the standard for hospitality.

You’ll Also Be Responsible For

• Developing and maintaining an exceptional standard of customer service.
• Lead a high performing team through clear leadership and accountability
• Driving company-wide/venue customer service initiatives and promotions.
• Recording and updating all customer details.
• Handling customer concerns quickly and effectively wherever possible.
• Assisting the team in the identification of members (existing and new) and their guests where required, ensuring new signups are a seamless experience.
• Supporting with Safer Gambling and EDD checks.

Skills And Experience Needed

You'll have proven experience leading a front-of-house or reception team in a fast-paced hospitality or leisure environment, with a strong track record of delivering exceptional customer service.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.