Guest Experience Associate: Weekend & 8am-8pm Shifts

Splendid Hospitality Group; Milngavie; On-site; GBP 12,000 - 17,000; Part time

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member to welcome guests and deliver service that is efficient, personal, and attentive. You’ll move between bookings, questions, and cross-department support with a calm, informed, and approachable style.

You are the friendly face that shapes moments guests remember, with shifts of 8am–8pm, three days per week, including weekends, offering opportunities to make every stay feel special.

Responsibilities

• Handle bookings, answer questions, and provide cross-department support with a calm, informed, and approachable style.
• Deliver service that’s efficient and personal, anticipating needs and sharing recommendations.

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member to welcome guests and deliver service that is efficient, personal, and attentive. You’ll move between bookings, questions, and cross-department support with a calm, informed, and approachable style.

You are the friendly face that shapes moments guests remember, with shifts of 8am–8pm, three days per week, including weekends, offering opportunities to make every stay feel special.