Guest Experience Specialist – Hospitality

Brightstar Hospitality Management; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Brightstar Hospitality Management is seeking a Guest Service Assistant to welcome guests, handle requests, and ensure a smooth stay from arrival to departure. You will work across departments to resolve issues with warmth and professionalism.

The role requires strong communication, attention to detail, the ability to multitask in a fast-paced environment, and flexibility to work evenings and weekends. Multilingual skills are a plus.

Qualifications

• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Friendly, proactive, and approachable manner.
• Ability to manage multiple tasks in a fast-paced environment.
• Confident using hotel systems and Microsoft Office.
• Flexible to work shifts, including evenings and weekends.
• Strong customer service focus and problem-solving skills.
• Experience in a guest-facing or hospitality role (preferred).
• Familiarity with hotel systems or PMS software (preferred).
• Multilingual skills are a plus.

Responsibilities

• Greet guests warmly and professionally, in person and by phone.
• Build positive relationships through attentive, personal service.
• Communicate clearly with colleagues across departments to meet guest needs.
• Support new team members with product knowledge and service standards.
• Handle guest feedback and complaints with empathy and professionalism.
• Represent the Brightstar values in daily work.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Problem solving

Hospitality knowledge

Hotel systems

Flexibility

Education

None

Tools

PMS software

Microsoft Office

Job description

Brightstar Hospitality Management is seeking a Guest Service Assistant to welcome guests, handle requests, and ensure a smooth stay from arrival to departure. You will work across departments to resolve issues with warmth and professionalism.

The role requires strong communication, attention to detail, the ability to multitask in a fast-paced environment, and flexibility to work evenings and weekends. Multilingual skills are a plus.