Guest Services Assistant - Reception

Splendid Hospitality Group; Milngavie; On-site; GBP 12,000 - 17,000; Part time

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member to welcome guests and deliver service that is efficient, personal, and attentive. You’ll move between bookings, questions, and cross-department support with a calm, informed, and approachable style.

You are the friendly face that shapes moments guests remember, with shifts of 8am–8pm, three days per week, including weekends, offering opportunities to make every stay feel special.

Responsibilities

• Handle bookings, answer questions, and provide cross-department support with a calm, informed, and approachable style.
• Deliver service that’s efficient and personal, anticipating needs and sharing recommendations.

Job description

Picture this: you’re the friendly face that sets the tone for every guest’s stay — creating a warm welcome from the very first moment. You deliver service that’s both efficient and personal, anticipating needs, sharing recommendations, and making every interaction feel effortless.

You move confidently between tasks — handling bookings, answering questions, and supporting across departments — always bringing a calm, informed, and approachable style. No two shifts are ever the same: new guests, new stories, and new opportunities to make someone’s day that little bit brighter.

As a Guest Service Team Member, you’re more than just part of the team — you’re part of the experience, shaping the moments and memories our guests will carry with them long after they leave.

Please note: the shift pattern for the role is 3 shifts per week 8am to 8pm and includes weekend work.