Team Member

easyHotel; Sheffield; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Eye Test Vouchers

Bike to work

Life Assurance scheme

Staff discount on hotel stay

Pension

Training and development opportunities

Employee Assistance Programme

Job summary

easyHotel in Sheffield is hiring a Team Member on a part-time basis (16 hours per week). The role pays £12.80 per hour and focuses on delivering a great guest experience from check-in to check-out.

You will be the first point of contact for guests, assist with daily operations, respond to queries and complaints, and coordinate with maintenance or housekeeping to resolve issues. Experience in hospitality and a valid Right to Work are required.

Qualifications

• Fluent English required.
• Previous hospitality experience preferred.
• Right to Work in the UK required.

Responsibilities

• Be the first point of contact for the guest experience.
• Assist with day-to-day operations.
• Handle guest queries and complaints.
• Inspect rooms and report issues to maintenance/housekeeping.
• Support with a smooth guest experience aiming for high reviews.
• Use Apaleo hotel booking system effectively.

Skills

Fluent English

Hospitality experience

Job description

Here at easyHotel, we are now looking to recruit a fantastic Team Member at our essy hotel hotel. Working on a part time (16 hours) you will receive a competitive salary of £12.80 per hour.

As our Team Member your goal is to help ensure our customers have a great experience when staying with us.

About EasyHotel

Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too.

We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them.

As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.

Role& responsibilities

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Requirements

• Previous hospitality experience
• Fluent in English
• Must hold a valid Right to Work

Advantageous

• Ability to speak any other language

What’s in it for you ?

• Competitive salary with bonus
• The opportunity to join an international team, with real potential to grow your career on a global stage
• An entrepreneurial working environment with opportunities to get involved in all areas of the business
• Eye Test Vouchers
• Bike to work scheme
• Life Assurance scheme
• Staff discount on hotel stay
• Social event throughout the year to include team engagement day out, summer party, & Christmas event
• Pension
• Training and development opportunities
• Employee Assistance Programme available including structured counselling sessions

If you’d like to be part of this journey we want to hear from you!