Team Member

easyHotel; Manchester; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Eye Test Voucher

Bike to work scheme

Life Assurance

Staff discount on hotel stay

Social events

Job summary

easyHotel is recruiting a Team Member for our Manchester hotel on a part-time, permanent basis. You will help ensure guests have a great experience when staying with us, handling guest queries, inspecting rooms, and supporting daily operations. A competitive hourly salary of £12.30 is offered, with potential bonuses.

The role requires hospitality experience, fluency in English, and a valid Right to Work in the UK. An international team environment and staff benefits are provided.

Qualifications

• Previous hospitality experience.
• Fluent English is required.
• Must hold a valid Right to Work in the UK.

Responsibilities

• Be the first point of contact for the guest experience.
• Deal with guest queries and complaints.
• Inspect rooms and communicate issues to maintenance or housekeeping.
• Support day-to-day operations and ensure smooth processes.
• Contribute to positive guest experiences and 5* reviews.
• Operate the Apaleo hotel booking system.

Skills

Fluent English

Hospitality experience

Job description

Here at easyHotel, we are now looking to recruit a fantastic Team Memberat our Manchester hotel. Working on a part time, permanent basis you will receive a competitive salary of £12.30 per hour.

As our Team Member your goal is to help ensure our customers have a great experience when staying with us.

About EasyHotel

Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too.

We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them.

As part of the easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.

Role& responsibilities:

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Requirements:

• Previous hospitality experience
• Fluent in English
• Must hold a valid Right to Work

Advantageous:

• Ability to speak any other language

What’s in it for you ?

• Competitive salary with bonus
• The opportunity to join an international team, with real potential to grow your career on a global stage
• An entrepreneurial working environment with opportunities to get involved in all areas of the business
• Eye Test Vouchers
• Bike to work scheme
• Life Assurance scheme
• Staff discount on hotel stay
• Social event throughout the year to include team engagement day out, summer party, & Christmas event
• Pension
• Training and development opportunities
• Employee Assistance Programme available including structured counselling sessions

If you’d like to be part of this journey we want to hear from you!