Guest Experience Lead - Part-Time, Flexible Hours

easyHotel; Sheffield; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Eye Test Vouchers

Bike to work

Life Assurance scheme

Staff discount on hotel stay

Pension

Training and development opportunities

Employee Assistance Programme

Job summary

easyHotel in Sheffield is hiring a Team Member on a part-time basis (16 hours per week). The role pays £12.80 per hour and focuses on delivering a great guest experience from check-in to check-out.

You will be the first point of contact for guests, assist with daily operations, respond to queries and complaints, and coordinate with maintenance or housekeeping to resolve issues. Experience in hospitality and a valid Right to Work are required.

Qualifications

• Fluent English required.
• Previous hospitality experience preferred.
• Right to Work in the UK required.

Responsibilities

• Be the first point of contact for the guest experience.
• Assist with day-to-day operations.
• Handle guest queries and complaints.
• Inspect rooms and report issues to maintenance/housekeeping.
• Support with a smooth guest experience aiming for high reviews.
• Use Apaleo hotel booking system effectively.

Skills

Fluent English

Hospitality experience

Job description

easyHotel in Sheffield is hiring a Team Member on a part-time basis (16 hours per week). The role pays £12.80 per hour and focuses on delivering a great guest experience from check-in to check-out.

You will be the first point of contact for guests, assist with daily operations, respond to queries and complaints, and coordinate with maintenance or housekeeping to resolve issues. Experience in hospitality and a valid Right to Work are required.