Guest Experience Associate – Ground Floor (Permanent)

Premier-Inn; Cardiff; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Permanent contract

Full training and support

Opportunities to learn new skills

Whitbread Benefits Card

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn is hiring a Ground Floor Team Member for Cardiff North Premier Inn to welcome guests, assist with check-in, and provide breakfast or dinner service. The role involves working across reception, restaurant and public areas, with a focus on guest satisfaction and teamwork.

Shifts include evenings, weekends and peak periods, and no prior hotel experience is required; training is provided to help you thrive in a busy, guest-facing environment.

Qualifications

• No hotel experience required, friendly and helpful attitude encouraged.
• Ability to stay calm and assist guests in busy periods.
• Customer service orientation and willingness to learn.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including bar service and alcoholic drinks.
• Answer questions and help solve problems for guests.
• Keep the reception, restaurant and public areas clean and presentable.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Job description

Premier Inn is hiring a Ground Floor Team Member for Cardiff North Premier Inn to welcome guests, assist with check-in, and provide breakfast or dinner service. The role involves working across reception, restaurant and public areas, with a focus on guest satisfaction and teamwork.

Shifts include evenings, weekends and peak periods, and no prior hotel experience is required; training is provided to help you thrive in a busy, guest-facing environment.