Guest Experience Associate — Front Desk (Sports Centre)

Warwick Employment Group (WEG); Coventry; On-site; GBP 20,000 - 23,000; Full time

Job summary

Warwick Sport is seeking a professional receptionist to be the first point of contact for visitors at the University of Warwick's Tennis Centre on the Westwood Campus. If you thrive in a busy front-facing environment and take pride in delivering excellent service, we would love to hear from you.

You will join a team supporting daily operations across Warwick Sport facilities, handling bookings and enquiries by phone, email and in person.

Qualifications

• Experience working in a busy reception or customer service environment.
• Excellent written and verbal communication skills.
• Willingness to work a rota including early mornings, evenings, weekends and bank holidays.
• Good IT skills and awareness of data security.

Responsibilities

• Welcome visitors and provide a professional first point of contact across Warwick Sport facilities.
• Manage reception enquiries by phone, email, and in person.
• Operate booking systems, oversee bookings, and support daily opening and closing procedures.
• Maintain accurate customer, membership, and payment records, including direct debits and till processes.
• Handle feedback, support health and safety standards, and keep key information flowing across the team.
• Support stock ordering, deliveries, and general administration.
• Work with colleagues across operations, events, sales, and cleaning teams to deliver an excellent customer experience.

Skills

Reception experience

Communication skills

Proactive attitude

IT skills

Tools

Booking systems

Microsoft Office

Job description

Warwick Sport is seeking a professional receptionist to be the first point of contact for visitors at the University of Warwick's Tennis Centre on the Westwood Campus. If you thrive in a busy front-facing environment and take pride in delivering excellent service, we would love to hear from you.

You will join a team supporting daily operations across Warwick Sport facilities, handling bookings and enquiries by phone, email and in person.