Guest Experience Coordinator — Club Front Desk

Witney Lakes Resort; Witney; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary access to health club

Group exercise classes

Discounted golf facilities

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

40% off meals on duty

25% off meals off duty

25% off retail

25% off spa treatments

Friends/family membership discounts

Employee Assistance Programme

Personal development programs

Cycle to Work scheme

Exclusive golf competition entries

Stream financial flexibility

Free parking

Uniform provided

Job summary

The Club Company is hiring a friendly Receptionist to warmly welcome members and guests and manage front-of-house operations at our Witney location. You will handle calls, registrations, and appointment scheduling while keeping the reception area tidy and presentable.

Responsibilities include answering inquiries, directing requests to the right team, processing payments, and ensuring Health & Safety policies are followed. GCSE qualification and service experience are desirable.

Qualifications

• GCSE qualification.
• Previous experience in a service-oriented position desirable.

Responsibilities

• Greet members and guests in a polite, professional manner and ensure the reception area is tidy and well-presented.
• Answer incoming calls, direct them to the appropriate team members, and take messages as needed.
• Assist with member registrations and ensure sign-in or membership cards are properly swiped.
• Schedule appointments for the administrative team and arrange special services for members and guests when required.
• Handle payments and charges for services, address customer complaints and ensure health and safety policies are followed.
• Perform general office duties and contribute to the smooth running of front of house operations.

Education

GCSE qualification

Job description

The Club Company is hiring a friendly Receptionist to warmly welcome members and guests and manage front-of-house operations at our Witney location. You will handle calls, registrations, and appointment scheduling while keeping the reception area tidy and presentable.

Responsibilities include answering inquiries, directing requests to the right team, processing payments, and ensuring Health & Safety policies are followed. GCSE qualification and service experience are desirable.