Sports Centre Receptionist (Part-Time)

University-of-Nottingham; Nottingham; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

Bonus scheme

Staff training & development

Fitness and health facilities

Staff discounts

Travel schemes

Job summary

The University of Nottingham Sport is recruiting for a permanent part-time Front of House Assistant at the David Ross Sports Village. You will handle bookings, cash handling, and customer enquiries, ensuring a first-class visitor experience.

Hours are 24.5 per week across specific shifts: Mon 6.15am-2.30pm, Tue 1.15pm-9.30pm, Thu 3pm-8.30pm. Prior front-of-house experience and strong communication are essential; training and staff development are provided.

Qualifications

• Experience in customer-focused front-of-house role.
• Proven cash handling and reconciliation skills.
• Experience with computer booking systems desirable.

Responsibilities

• Take bookings by telephone or in person and manage reception duties.
• Collect and reconcile monies on duty and handle cash securely.
• Answer enquiries, direct users, and issue membership or hire equipment as needed.
• Check user validity and manage lost property.
• Assist with membership queries and issue membership cards.

Skills

Customer service

Cash handling

Telephone manner

Reception duties

Tools

Booking system

Job description

Salary
£25,353 to £26,379 per annum pro-rata depending on skills and experience.

Closing Date
Sunday 04 October 2026

Reference
REG519426

The University of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.

There is one permanent part-time position of 24.5 hours per week, currently available at the David Ross Sports Village, as part of the front house team. The working hours for the post are shown below. These are the exact working hours for the post each week.

Monday 6.15am-2.30pm

Tuesday 1.15pm-9.30pm

Thursday 3pm-8.30pm

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.

Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.

The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

What we offer

• A friendly, diverse, and supportive working environment
• Our reward scheme grants bonuses of numerous values for excellent work
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website

What next

Further information is available in the role profile.

Please contact Julie Bonser ([e-mail] ) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.