Wellness Club Front Desk & Guest Experience Pro

West Sussex; United Kingdom; Remote; GBP 19,000 - 20,000; Part time

Job summary

West Sussex Health Club is seeking a Casual Receptionist to welcome guests, manage bookings and queries, and maintain a friendly front desk presence. You’ll handle check-ins/check-outs with warmth and efficiency while supporting a wellness-focused environment.

Ideal candidates are confident communicators who stay organized under pressure, with a genuine interest in fitness and people. A team-oriented, positive attitude and willingness to learn are valued in this casual role.

Qualifications

• Confident communicator with a friendly demeanour.
• Organised, dependable and calm under pressure.
• Genuine interest in wellness, fitness and helping others feel good.
• Team player who enjoys a fun, supportive environment.

Responsibilities

• Greet guests and members as if they were old friends.
• Manage front desk tasks: bookings, schedules and queries.
• Handle check-ins and check-outs efficiently and warmly.
• Draft and respond to messages and emails clearly and politely.
• Keep the reception area clean, welcoming and safe for all.
• Share guest feedback and contribute ideas for improving services.
• Know offers and upsell services in a natural, helpful way.

Skills

Guest greetings

Front desk operations

Customer service

Upselling

Job description

West Sussex Health Club is seeking a Casual Receptionist to welcome guests, manage bookings and queries, and maintain a friendly front desk presence. You’ll handle check-ins/check-outs with warmth and efficiency while supporting a wellness-focused environment.

Ideal candidates are confident communicators who stay organized under pressure, with a genuine interest in fitness and people. A team-oriented, positive attitude and willingness to learn are valued in this casual role.