Guest Experience Associate – Front Desk & F&B

Locke Hotels; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Locke Hotels in Canary Wharf is seeking a Front of House Assistant to be the first point of contact for guests, delivering a welcoming and efficient experience across reception and guest services.

You will welcome guests, check-in/out using the PMS, assist with reservations, and provide local knowledge; there is also F&B service where applicable. The role emphasizes flexible operations, teamwork, and upholding brand standards in a boutique setting.

Qualifications

• Previous hotel reception experience.
• Experience in food and beverage services is desirable.
• Experience using PMS and POS systems.

Responsibilities

• Welcome guests with warmth and personalised approach.
• Check-in and check-out efficiently using the hotel’s PMS.
• Assist with reservations and guest requests.
• Provide local knowledge and curated lifestyle tips.
• Handle billing and payments accurately.
• Resolve guest concerns quickly and escalate when needed.
• Support lobby hosting: welcoming, socialising, and presentation.
• Deliver breakfast, bar, restaurant, coffee bar, and grab & go service.
• Prepare and serve coffees, drinks, and light food to brand standards.
• Host in F&B spaces: explaining menus and experiences.
• Maintain cleanliness and replenishment of F&B areas.
• Assist with orders, inventory checks, and deliveries.
• Follow food safety, allergens, and hygiene procedures.
• Work across multiple areas as needed.
• Support events and lifestyle programming.
• Keep public areas clean, inviting, on-brand.
• Promote a positive, inclusive team environment.
• Adhere to hotel policies and safety procedures.

Skills

Hotel reception experience

F&B service experience

PMS and POS familiarity

Tools

PMS (Property Management System)

POS system

Job description

Locke Hotels in Canary Wharf is seeking a Front of House Assistant to be the first point of contact for guests, delivering a welcoming and efficient experience across reception and guest services.

You will welcome guests, check-in/out using the PMS, assist with reservations, and provide local knowledge; there is also F&B service where applicable. The role emphasizes flexible operations, teamwork, and upholding brand standards in a boutique setting.