Guest-First Food & Beverage Assistant

edyn Limited; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Locke London City is seeking a Food & Beverage Assistant to deliver warm, seamless service across our restaurants, bars, banqueting, and in-room dining outlets. You will know the menu, take orders, and contribute to memorable guest moments in a fast-paced, team-oriented environment.

Ideal candidates bring a friendly, proactive attitude, strong communication, and a willingness to learn. Weekend and holiday availability is often needed. Training on brand standards and safety will be provided.

Qualifications

• Experience in hospitality or customer-facing roles is advantageous.
• Ability to deliver warm, seamless service from welcome to payment.
• Knowledge of menu offerings and brand standards is helpful.

Responsibilities

• Create tell-your-mates experiences that keep guests coming back
• Deliver warm, seamless service from welcome to payment
• Know the menu, take orders, and serve food and drinks with care
• Keep the space clean, inviting, and on-brand
• Handle guest queries and resolve issues with confidence and positivity
• Spot opportunities to upsell and grow revenue
• Work flexibly across different areas to support the team and business
• Get involved in events and creating memorable moments
• Champion a positive, inclusive team culture
• Follow brand standards, safety procedures, and hotel policies

Skills

Guest service

Communication

Upselling

Team player

Hospitality

Tools

POS system

Job description

Locke London City is seeking a Food & Beverage Assistant to deliver warm, seamless service across our restaurants, bars, banqueting, and in-room dining outlets. You will know the menu, take orders, and contribute to memorable guest moments in a fast-paced, team-oriented environment.

Ideal candidates bring a friendly, proactive attitude, strong communication, and a willingness to learn. Weekend and holiday availability is often needed. Training on brand standards and safety will be provided.