Front of House Assistant

LOCKE; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Locke is seeking a friendly Front of House Assistant for our Canary Wharf on-property hotel team. You will be the first point of contact, delivering a welcoming guest experience and efficient service throughout each stay.

This role suits hospitality-focused individuals who enjoy guest-facing work and working in a collaborative team. You will support reception, F&B service where applicable, and help maintain a high standard of public areas and brand presentation.

Qualifications

• Previous hotel reception experience.
• Experience in food and beverage service is desirable.
• Proficiency with PMS and POS systems.

Responsibilities

• Welcome guests with warmth and personalised service.
• Complete check-in and check-out efficiently using the hotel’s PMS.
• Assist with reservations, room allocation and guest requests.
• Provide local knowledge, recommendations and lifestyle tips.
• Handle billing and payments accurately.
• Resolve guest concerns quickly and escalate when needed.
• Support lobby hosting duties: welcoming, socialising and presentation.

Skills

Customer service

Communication

Multi-tasking

Hospitality

Teamwork

Tools

PMS

POS systems

Job description

FRONT OF HOUSE ASSISTANT - CANARY WHARF

We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.

Job Description

FRONT OF HOUSE ASSISTANT - CANARY WHARF

We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.

This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey, step on stage and play your part.

THE WORK IN YOUR HANDS

Reception & Guest Experience

• Welcome guests with warmth, authenticity, and a personalised approach
• Complete check-in and check-out efficiently using the hotel’s PMS
• Assist with reservations, room allocation, and guest requests
• Provide local knowledge, recommendations, and curated lifestyle tips
• Handle billing, payments, and procedures accurately
• Resolve guest concerns quickly and effectively, escalating when needed
• Support lobby hosting duties: welcoming, socialising, and maintaining presentation

Food & Beverage Service (where applicable)

• Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go
• Prepare and serve coffees, drinks, and light food to brand standards
• Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences
• Maintain cleanliness, setup, and replenishment of F&B areas
• Assist with orders, inventory checks, and receiving deliveries
• Follow food safety, allergens, and hygiene procedures

General Operations & Team Support

• Work flexibly across multiple areas depending on business needs
• Support events, activations, and lifestyle programming
• Ensure public areas remain clean, inviting, and on-brand
• Maintain a positive, supportive, and inclusive team environment
• Follow all hotel policies, safety procedures, and brand standards

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

THE FIRE YOU CARRY

• Passion for hospitality and delivering memorable guest experiences
• Positive, energetic, and adaptable personality
• Strong communication skills and confidence in guest interaction
• Ability to multi-task and remain calm under pressure
• Willingness to learn across multiple operational areas

YOUR PROVEN TRACK

• Previous hotel reception experience
• Experience in food and beverage services is desirable
• Experience using PMS and POS systems

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.