Guest Experience Associate – Front Desk & F&B

Locke Hotels; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Job summary

Locke Hotels is seeking a friendly Front of House Assistant to join our on-property hotel team. You will be the first point of contact for guests, delivering a welcoming and efficient experience throughout their stay.

You will work across Reception, F&B, and general operations to ensure memorable visits, using PMS/POS systems and providing local knowledge and genuine service. A positive, guest-centric attitude is essential.

Qualifications

• Previous hotel reception experience
• Experience in food and beverage services is desirable
• Experience using PMS and POS systems

Responsibilities

• Welcome guests with warmth and personalised service at check-in and check-out using the hotel PMS.
• Assist with reservations, room allocation, and guest requests to ensure smooth stays.
• Deliver high-quality F&B service across breakfast, bar, restaurant, coffee bar, and grab & go.
• Maintain cleanliness and presentation in public areas and F&B spaces.
• Support events, activations and lifestyle programming as required.
• Follow hotel policies, safety procedures and brand standards.

Skills

Hotel reception

Food & beverage service experience

PMS & POS systems experience

Tools

PMS systems

POS systems

Job description

Locke Hotels is seeking a friendly Front of House Assistant to join our on-property hotel team. You will be the first point of contact for guests, delivering a welcoming and efficient experience throughout their stay.

You will work across Reception, F&B, and general operations to ensure memorable visits, using PMS/POS systems and providing local knowledge and genuine service. A positive, guest-centric attitude is essential.