Hotel Operations Leader: Guest Experience & Profitability

Locke Hotels; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Locke Hotels in Canary Wharf is seeking an Operations Manager to drive day-to-day hotel performance across Front Office, Housekeeping and F&B. You will lead multiple departments, inspire high‑performing teams and uphold exceptional guest experiences while ensuring service, safety and brand standards.

The role requires a hospitality management degree, at least five years in hotel operations, and a minimum of two years in a leadership role, with a proven track record of delivering strong

Qualifications

• A degree in Hospitality Management or a related discipline (preferred).
• At least five years' experience within hotel operations.
• A minimum of two years' leadership experience in a management role.
• A successful track record of managing multiple hotel departments, including Food & Beverage.
• Experience delivering strong operational, commercial and guest satisfaction results.

Responsibilities

• Lead Front Office, Housekeeping, Food & Beverage, Maintenance and wider hotel operations.
• Deliver exceptional guest experiences by maintaining outstanding service standards and resolving issues with confidence.
• Drive operational excellence, ensuring compliance with health & safety, legal requirements and brand standards.
• Support commercial performance through budgeting, cost control and revenue optimisation alongside the Cluster General Manager.
• Recruit, coach and develop high-performing teams, creating a positive and inclusive culture.
• Champion quality, identifying opportunities to improve efficiency, standards and the overall guest journey.

Skills

Leadership & People Management

Communication & Coaching

Financial Acumen & Revenue

PMS / POS / Ops Software

Education

Hospitality management degree

Tools

PMS

POS

Operational software

Job description

Locke Hotels in Canary Wharf is seeking an Operations Manager to drive day-to-day hotel performance across Front Office, Housekeeping and F&B. You will lead multiple departments, inspire high‑performing teams and uphold exceptional guest experiences while ensuring service, safety and brand standards.

The role requires a hospitality management degree, at least five years in hotel operations, and a minimum of two years in a leadership role, with a proven track record of delivering strong