Guest Experience Lead — Front Office Manager

Valor Hospitality; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

AC Hotel by Marriott Birmingham, part of Valor Hospitality, is seeking a Front Office Manager to drive standards and deliver an exceptional guest experience. The role oversees the front office team, ensuring smooth check-in/out, guest satisfaction, and operational efficiency.

You'll lead with vision, manage a flexible shift pattern across evenings and weekends, and work 40 hours per week. Employment is subject to eligibility to work in the UK and includes access to training and career

Job description

AC Hotel by Marriott Birmingham, part of Valor Hospitality, is seeking a Front Office Manager to drive standards and deliver an exceptional guest experience. The role oversees the front office team, ensuring smooth check-in/out, guest satisfaction, and operational efficiency.

You'll lead with vision, manage a flexible shift pattern across evenings and weekends, and work 40 hours per week. Employment is subject to eligibility to work in the UK and includes access to training and career