Guest Experience Associate — Front Desk & Dining

Premier-Inn; Guildford; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career development

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts on travel and more

Job summary

Premier Inn in Guildford is hiring a Ground Floor Team Member at Guildford North (A3). You will welcome guests, help with check-in, serve breakfast or dinner and keep public areas looking their best.

Shifts include evenings and weekends with 20 guaranteed hours per week. This permanent role offers full training, career development opportunities and benefits such as the Whitbread Benefits Card and a company pension.

Qualifications

• Permanent contract; no zero-hours contracts.
• 20 guaranteed hours per week.
• Friendly, able to stay calm under pressure and take initiative.
• No hotel experience required; training provided.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or dinner, including bar service and alcoholic drinks.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Job description

Premier Inn in Guildford is hiring a Ground Floor Team Member at Guildford North (A3). You will welcome guests, help with check-in, serve breakfast or dinner and keep public areas looking their best.

Shifts include evenings and weekends with 20 guaranteed hours per week. This permanent role offers full training, career development opportunities and benefits such as the Whitbread Benefits Card and a company pension.