Guest Experience Associate — Front Desk & Breakfast

Premier-Inn; Crawley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Permanent contract

Training and development

Whitbread Benefits Card

Company pension

Save As You Earn

Employee discounts

Job summary

Premier Inn is seeking a Ground Floor Team Member for its Gatwick Airport site in Crawley. You’ll greet guests, assist with check-in, and help service breakfast or dinner while keeping public areas welcoming and tidy. Flexibility to work evenings and weekends is required.

The role involves supporting guests throughout their stay, resolving questions, and helping teammates across the hotel when busy. No hotel experience is necessary, just a friendly, proactive approach.

Qualifications

• No hotel experience required; friendly, helpful attitude is valued.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or dinner to guests.
• Answer questions and help solve problems.
• Keep the reception, restaurant and public areas tidy.
• Support teammates across the hotel during busy periods.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication skills

Calm under pressure

Teamwork

Job description

Premier Inn is seeking a Ground Floor Team Member for its Gatwick Airport site in Crawley. You’ll greet guests, assist with check-in, and help service breakfast or dinner while keeping public areas welcoming and tidy. Flexibility to work evenings and weekends is required.

The role involves supporting guests throughout their stay, resolving questions, and helping teammates across the hotel when busy. No hotel experience is necessary, just a friendly, proactive approach.