Guest Experience Associate – Front of House (Permanent)

Premier-Inn; Addlestone; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Permanent contract (not zero-hours)

Full training and support from day one

Opportunities to develop skills and a走

Whitbread Benefits Card – up to 60%off

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Discounts on shopping, travel, cinema,

Job summary

Premier Inn is hiring Ground Floor Team Members in Addlestone to welcome guests, check them in, serve meals, and assist with inquiries. You’ll work across reception, restaurant and public areas, supporting your team during busy periods and ensuring guests feel cared for from arrival to departure.

No hotel experience is required; friendly, calm and proactive individuals are encouraged to apply, with full training provided.

Qualifications

• No hotel experience required; candidates from retail, cafés, pubs, restaurants, leisure or customer service are welcome.
• You should be friendly and able to stay calm when busy, and we’ll teach you the rest.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and solve problems for guests.
• Keep reception, restaurant and public areas looking their best.
• Support teammates across the hotel when busy.
• Ensure every guest feels looked after from arrival to departure.

Skills

Customer service

Communication

Teamwork

Multitasking

Job description

Premier Inn is hiring Ground Floor Team Members in Addlestone to welcome guests, check them in, serve meals, and assist with inquiries. You’ll work across reception, restaurant and public areas, supporting your team during busy periods and ensuring guests feel cared for from arrival to departure.

No hotel experience is required; friendly, calm and proactive individuals are encouraged to apply, with full training provided.