Guest Experience Associate: Front Desk & Dining (Edinburgh)

Premier-Inn; City of Edinburgh; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Permanent contract

Training & support

Career development

Whitbread Benefits Card

Company pension

Job summary

Premier Inn is seeking a Ground Floor Team Member for Edinburgh Park (Airport). You will welcome guests, help with check-in, and assist with breakfast or dinner service, including bar work and serving drinks.

This role involves staying flexible as shifts vary and you’ll support the hotel to ensure a smooth guest experience. We value a friendly, calm demeanor, with a willingness to learn and adapt across front-of-house tasks.

Qualifications

• No hotel experience required; friendly, helpful attitude essential.
• Ability to welcome guests, check them in and answer questions.
• Willingness to work evenings, weekends and busy periods.

Responsibilities

• Welcome guests and assist with check-in.
• Serve breakfast or dinner and behind-the-bar service when needed.
• Answer questions and help resolve guest issues.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates during busy periods.

Skills

Customer service

Communication

Calm under pressure

Hospitality mindset

Job description

Premier Inn is seeking a Ground Floor Team Member for Edinburgh Park (Airport). You will welcome guests, help with check-in, and assist with breakfast or dinner service, including bar work and serving drinks.

This role involves staying flexible as shifts vary and you’ll support the hotel to ensure a smooth guest experience. We value a friendly, calm demeanor, with a willingness to learn and adapt across front-of-house tasks.