Guest Experience Associate – Ground Floor (Permanent)

www.whitbreadcareers.com - jobboard; Lisburn; On-site; GBP 1,484,000 - 2,114,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema

Job summary

Premier Inn Lisburn is seeking a Ground Floor Team Member to greet guests, assist with check-in, and provide breakfast or dinner service to ensure every stay goes smoothly. You will help guests with questions, keep the reception and public areas tidy, and support teammates during busy periods to maintain high standards of hospitality.

This permanent role offers 25 guaranteed hours per week, shifts including evenings and weekends, and full training with Whitbread benefits.

Qualifications

• No hotel experience required
• Friendly and helpful
• Calm under pressure

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or dinner to guests
• Answer questions and help solve problems
• Keep reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Ensure every guest feels looked after from arrival to departure

Job description

Premier Inn Lisburn is seeking a Ground Floor Team Member to greet guests, assist with check-in, and provide breakfast or dinner service to ensure every stay goes smoothly. You will help guests with questions, keep the reception and public areas tidy, and support teammates during busy periods to maintain high standards of hospitality.

This permanent role offers 25 guaranteed hours per week, shifts including evenings and weekends, and full training with Whitbread benefits.