Guest Experience Associate – Front Desk & Breakfast

Whitbread PLC; Cheltenham; Hybrid; GBP 16,000 - 17,000; Full time

Benefits offered by this job

Permanent contract

Full training and support from day one

Whitbread Benefits Card – up to 60%

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Cheltenham is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and help ensure a smooth stay. The role covers breakfast and dinner service and a variety of guest-focused tasks across the hotel.

The position offers a permanent contract with 24 guaranteed hours per week, paid at up to £13.06 per hour, based at Tewkesbury Rd, Cheltenham. Training and opportunities for career development are provided.

Qualifications

• No hotel experience required.
• Friendly, helpful and able to stay calm when busy.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Premier Inn in Cheltenham is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and help ensure a smooth stay. The role covers breakfast and dinner service and a variety of guest-focused tasks across the hotel.

The position offers a permanent contract with 24 guaranteed hours per week, paid at up to £13.06 per hour, based at Tewkesbury Rd, Cheltenham. Training and opportunities for career development are provided.