Member Xperience Assistant

Bannatyne; Hastings; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Lunch / Breakfast

Flexible schedule

28 days leave

Free gym

Spa discounts

Wellbeing support

Career development

Staff awards

Discounted meals

Discounted entertainment

Job summary

Bannatyne in Hastings seeks a Front of House Assistant to greet guests, manage bookings and handle reception duties. Part-time, 22 hours per week, with a pay rate of £12.71 per hour. The role focuses on delivering warm, efficient service, coordinating with spa staff and maintaining a welcoming reception area.

Ideal for a customer-focused individual with strong organisational skills and a passion for wellness. Flexibility to cover varied shifts, including weekends, is required.

Qualifications

• Warm, customer-focused approach with strong communication
• Excellent organisation and ability to multitask in a hospitality setting
• Experience in receptionist/customer service roles advantageous

Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Handle emails, phone calls and face-to-face inquiries
• Prepare and serve beverages and light snacks where applicable
• Manage spa bookings and appointments with smooth scheduling
• Provide information about spa services, treatments and products
• Process payments and maintain a tidy reception area
• Promote spa services and retail products
• Coordinate with therapists and staff to ensure seamless service delivery
• Log visitors and issue guest passes when required
• Complete relevant training for the role

Skills

Customer service

Interpersonal skills

Organisational skills

Multitasking

Tools

Booking systems

Job description

Job Title : Front of House Assistant
Hours :22 hours per week
Rate of Pay :£12.71 per hour
Location :Hastings

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.