Member Experience Lead - Front of House

Bannatyne; Hastings; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Flexible schedule

28 days annual leave

Complimentary meals

Job summary

Bannatyne in Hastings is seeking a dynamic Front of House Supervisor to lead and develop the front of house team, ensuring exceptional service for members and guests. The role includes duty manager duties, scheduling, and maintaining a welcoming club environment.

Responsibilities cover bookings, payments, records, and inventory control, with a focus on safety and customer satisfaction. The position offers a supportive team culture and opportunities for development.

Qualifications

• Experience in a supervisory or managerial role within hospitality or customer service.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service with a focus on positive experiences.

Responsibilities

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Perform Duty Manager duties including key holder responsibilities and opening/closing.
• Assist with staff scheduling to ensure adequate coverage.
• Greet members and guests warmly and assist promptly.
• Handle inquiries, concerns and complaints professionally.
• Maintain a welcoming, clean and organized front of house.
• Oversee daily front desk operations such as bookings, payments and records.
• Monitor front of house supplies and inventory against revenue targets.
• Ensure health and safety compliance and company policies.
• Develop strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and activities.

Tools

CRM systems

Job description

Bannatyne in Hastings is seeking a dynamic Front of House Supervisor to lead and develop the front of house team, ensuring exceptional service for members and guests. The role includes duty manager duties, scheduling, and maintaining a welcoming club environment.

Responsibilities cover bookings, payments, records, and inventory control, with a focus on safety and customer satisfaction. The position offers a supportive team culture and opportunities for development.