Guest Experience Ambassador — Receptionist

Leonardo Hotel Manchester; Greater London, Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Room discount

Vouchers

Referral program

Wellbeing initiatives

Training & progression

Job summary

Leonardo Hotel Manchester is seeking a friendly Receptionist to be the first point of contact for guests. You’ll manage check-in and check-out, answer inquiries, and ensure 5-star service with a warm, professional approach.

Join a vibrant team across the UK & Ireland portfolio, where wellbeing, training and progression are supported. You’ll help create memorable stays with local recommendations and a welcoming atmosphere every day.

Qualifications

• Excellent communication and interpersonal skills.
• Hospitality experience preferred.

Responsibilities

• Greet guests and handle check-in/check-out efficiently.
• Provide local recommendations and guest guidance.
• Maintain warm, professional appearance and attitude.

Skills

Customer service

Hospitality

Communication

Job description

Leonardo Hotel Manchester is seeking a friendly Receptionist to be the first point of contact for guests. You’ll manage check-in and check-out, answer inquiries, and ensure 5-star service with a warm, professional approach.

Join a vibrant team across the UK & Ireland portfolio, where wellbeing, training and progression are supported. You’ll help create memorable stays with local recommendations and a welcoming atmosphere every day.