Guest Experience Ambassador, Front Office

Leonardo Hotel Management (UK) Limited; Cheltenham; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotel Management (UK) Limited is seeking a part-time Receptionist to join the Front Office team. You will welcome guests, handle check-in/check-out, and support a high standard of hospitality consistent with the Leonardo Hotels brand.

You'll thrive in a busy hotel environment, delivering warm, personalised service and local recommendations to enhance guest stays. Training and progression opportunities are provided as part of our team.

Qualifications

• Outgoing and friendly personality with guest-focused attitude.
• Excellent communication and teamwork skills.
• Ability to multitask in a busy hotel environment.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Provide local recommendations and information to guests.
• Work as part of Front Office to deliver 5-star service.
• Maintain organisation and protect guests' privacy.

Job description

Leonardo Hotel Management (UK) Limited is seeking a part-time Receptionist to join the Front Office team. You will welcome guests, handle check-in/check-out, and support a high standard of hospitality consistent with the Leonardo Hotels brand.

You'll thrive in a busy hotel environment, delivering warm, personalised service and local recommendations to enhance guest stays. Training and progression opportunities are provided as part of our team.