Front Desk Guest Experience Host | 5-Star Service & Growth

Leonardo Hotels; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room discounts

Vouchers recognition

Thank You Week

Training & progression

Job summary

Leonardo Hotels in Manchester is seeking a warm, friendly Receptionist to be the first point of contact for guests, handling check-in/out and delivering 5-star service.

You will work with a vibrant front office team, go the extra mile with local recommendations, support colleagues, and uphold our standards of respect and inclusion.

This role offers training, progression opportunities, and employee discounts across Leonardo properties in the UK and Europe.

Qualifications

• Be passionate to make a difference.
• Be courteous to guests and colleagues at all times.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Responsibilities

• Be the face of the hotel and handle guest check-in and check-out with a warm, five-star service mindset.
• Support smooth front office operations and collaborate with other departments.
• Provide local recommendations and guidance to guests for a great stay.
• Maintain organisation and professionalism in a fast-paced environment.

Skills

Guest service

Organisation

Communication

Local knowledge

Friendliness

Job description

Leonardo Hotels in Manchester is seeking a warm, friendly Receptionist to be the first point of contact for guests, handling check-in/out and delivering 5-star service.

You will work with a vibrant front office team, go the extra mile with local recommendations, support colleagues, and uphold our standards of respect and inclusion.

This role offers training, progression opportunities, and employee discounts across Leonardo properties in the UK and Europe.