Guest Experience Ambassador — Reception

Staycity Group; Manchester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme tied to goals

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program (EAP)

Birthday day off

Job summary

Staycity Group is hiring a Reception Team Member to help shape the Staycity guest journey in Manchester. Be a Brand Ambassador, greet guests with confidence, and ensure a warm, efficient check-in and check-out.

Full training will be provided; previous experience in a similar property is helpful but not required. Benefits include paid family leave, flexible working patterns, a bonus scheme, discounted overnight rates, and cycle-to-work support.

Qualifications

• Excellent communication and interpersonal skills are required for this role.
• Previous experience in a similar property is helpful but not a must have; full training will be provided.

Responsibilities

• Be a Brand Ambassador: Represent Staycity Group with joy, passion and enthusiasm.
• Make a good first impression with guests: Confidence and great communication are vital.
• Amaze our guests: Show attention to detail and outstanding organisational skills.

Skills

Communication skills

Interpersonal skills

Tools

Opera

Job description

Staycity Group is hiring a Reception Team Member to help shape the Staycity guest journey in Manchester. Be a Brand Ambassador, greet guests with confidence, and ensure a warm, efficient check-in and check-out.

Full training will be provided; previous experience in a similar property is helpful but not required. Benefits include paid family leave, flexible working patterns, a bonus scheme, discounted overnight rates, and cycle-to-work support.